No matter how well your property is looked after, things can always go wrong. Our responsibility is to keep the structure, the outside of your home, the plumbing, electrics, heating systems, any appliances and or furnishings in good repair. We have a centralised department which deals with all Maintenance requests. To ensure that all maintenance matters can be acted upon in a timely manner we’d appreciate that you report any repairs via the online form below. This ensures that we not only have a record of your request but it also allows us to reply to you directly so you know exactly what is happening. We will always endeavour to acknowledge safe receipt of your reported issue within one working day.
maintenance & repairs form
Please do not use this online form for emergencies but call the office during the working day and for all out of hours emergencies, our contractor’s numbers are detailed on our Out of Hours Mobile 07771793507.
An emergency is a situation that poses an immediate risk to health, life or property and ultimately requires urgent intervention so as to prevent a worsening of the situation and so if the matter doesn’t fall within this description then we’d be really grateful if you could use the online form.
As a McLean Forth tenant, you are also responsible for some repairs and these are detailed below. Please note this is not a full list – if you are not sure about a particular repair then please contact the Repairs Team during office hours.
You are responsible for:
Pest and vermin control
Damage caused through neglect or misuse of the property by you, your family or visitors
Cleaning common areas, like closes and staircases.
Replacing the smoke alarm battery (We can help if the alarm is inaccessible)
Replacing light bulbs
Replacing lost keys and meeting the cost of re-entry if you are locked out
You are expected to pay for repairs in your home caused by damage, misuse or neglect – some examples are listed below. If you ask us to fix these repairs – we will let you know the cost and will ask if you want us to carry out the repair or if you would like to organise your own contractor to do the work.
These repairs include:
Lock change due to lost keys
Board up window
Renew double glazed unit
Renew glass to single glazed window
How to re pressurise a boiler
How To Bleed A Radiator
Resetting Trip Switches On Your Fuse Box
How to Clean Your Dishwasher’s Spray Arm
How to: remove and clean your dishwasher filter
76 Northumberland Street
Telephone: 0131 557 9222